Scope:
This refund policy applies to customers who have subscribed to our Live Video Monitoring Service.
Refund Eligibility:
a . Refunds will only be considered within the first 30 days of service initiation.
b . To be eligible for a refund, customers must provide a detailed explanation of dissatisfaction, highlighting specific service shortcomings.
Non-Refundable Circumstances:
a . No refunds will be issued for service interruptions beyond our control (e.g., force majeure events, internet service provider issues).
b . Refunds will not be granted if the customer fails to meet the technical requirements specified for optimal service performance.
Refund Process:
a . Customers seeking a refund must submit a written request via email to our customer support team within the specified 30-day period.
b . The request must include:
i . Account details and subscription information.
ii . A comprehensive explanation of the issues faced.
iii . Any supporting evidence, such as screenshots or error logs.
Evaluation and Approval:
a . Our support team will review the refund request and may request additional information for assessment.
b . Refunds will be approved only if the reported issues are verifiable and fall within the scope of our service obligations.
Refund Amount:
a . Approved refunds will be processed within 15 business days.
b . Refund amounts will be calculated based on the unused portion of the subscription, prorated from the date of the refund request.
Communication :
a . Customers will be notified of the refund decision via email.
b . In case of denial, a clear explanation will be provided.
Modification of Refund Policy:
a . We reserve the right to amend this refund policy with prior notice to customers.
b . Amendments will not affect refund requests submitted before the effective date.
Contact Information:
For refund inquiries or submissions, please contact our customer support team at care@affordablesecurity.in .
By subscribing to our Live Video Monitoring Service, customers acknowledge and agree to abide by the terms of this refund policy.